Frequently asked questions

You can move into your property on the date specified in your contract, once your occupation contract is signed and your first rent payment has cleared. Please contact us to arrange key collection. 

Keys are usually collected from our office on the day your tenancy begins. To arrange a date and time to collect your keys, please email admin@2let2.com at least 14 days before your contract start date.

Before attending your key collection appointment, please ensure that the rent has been paid and cleared. Only individuals named on the contract are permitted to collect keys.

Before the end of your contract, we will contact you to discuss whether you would like to renew your tenancy. If you decide not to renew, please inform us as soon as possible so we can begin advertising the property.

There are certain contractual obligations that must be completed before the deposit team can discuss the return of your deposit. Please refer to the deposit section of your occupational contract for more information.

Clean thoroughly, remove all belongings, return keys, and make sure all bills are settled. We’ll carry out a final inspection once you’ve left.

Once the guarantor documentation and referencing process have been successfully completed, the office will request your deposit in order to arrange its protection. Following confirmation that the deposit has been secured, your contract will be issued to you via DocuSign for review and signature.

You can call, email, or message us through the website. For urgent issues, please phone during office hours or use the emergency number provided in your tenancy pack.

Yes. If you need to reach us outside of our normal business hours, you can contact our out-of-hours service. This is available for urgent matters that cannot wait until the next working day. The contact number is 07518005695

We are committed to providing a high standard of service. If you are unhappy with any aspect of our service, you can make a complaint by following the complaints procedure - please click here.

Rent can be paid by bank transfer or standing order  We’ll send payment details once your tenancy is confirmed.

Please let us know as soon as possible by emailing accounts@2let2.com. Late payments may incur fees as stated in your tenancy agreement, but we’ll always try to help you get back on track.

This depends on your property and the contract you have with the landlord. Your tenancy agreement will specify whether utilities are included or paid separately.

Use our maintenance form on the website. Please include photos and a short description. You can also email maintenance@2let2.com or call us on 02920 226 222 during the office opening hours.

Contact us immediately using the emergency phone number in your tenancy pack. We’ll arrange assistance as quickly as possible.

We prioritise based on urgency - emergencies are dealt with immediately, while routine repairs are usually completed within a few working days.

We use state-of-the-art encryption technology to keep your personal information safe and secure.  We take yourprivacy seriously and treat all information in accordance with the applicable UK Data Protection legislation.  Full details are provided in our Privacy Policy that can be viewed here.

Use the filters to browse by location, price, and property type — whether you’re looking for a room, flat, or business space.

Yes. Click “Arrange a Viewing” on any property page, choose your preferred time, and we’ll confirm by email.